Summit at Snoqualmie sucks. There are a lot of people who think so for different reasons. Mostly these are people who know their way down the slopes and complain that the runs are too short or that there are too many people on them (those pesky little kids on skis… I actually think they’re cute). That may be true but the convenience of being able to drive to Snoqualmie within an hour definitely compensates for that. And they have a few decent runs which can be challenging. Guess what I’m saying is that I’m not really at a skill level to complain about that.
What I do want to whine about is how badly managed the rental area is. And how they pulled a cheap little trick on me and robbed me of $33.33. Not to mention how obtuse some of the people who work there can be, but I guess that’s not really an issue unique to Snoqualmie.
I went there one Saturday in Dec 2007 and bought a Ez 1-2-3 package that give you 3 days of lessons, rentals and lift tickets… awesome deal but I guess that’s how they compete in the market. As luck would have, they lost power (apparently that happens to them often) and after walking up the little green slope a couple of times, I decided to wind up for the day. No hard feelings, first time that season, a hiccup before the Snoqualmie machine starts up I thought… whatever. I asked and they said that yes, they would give me credit for an extra day as a part of the package.
I go back there 2 more times, wait for more than an hour at the rental line each time, which could be much faster with a little reorganization of their space, even if they don’t add any additional employees there. But anyway, I get rentals and lift tickets and have fun on the slopes.
Then I go there the 4th time (counting the one time there was no power) and the lady at the counter, after spending 15 minutes looking at the computer, tells me that I don’t have any more turns left in my Ez 1-2-3 package. I tell them about the whole power outage credit I was suppose to get and she tells me that the computer says that I already got the credit and hence have exhausted the package. I tell her that I have come there only 2 times besides the time they had no power and point to my friend who was in the exact same situation as me and had just gotten his rentals and lift tickets. She says she recognizes me and my friend and believes me but the computer tells her otherwise. I say OK, maybe there has been a glitch or data entry error, can she not override it and give me my last day of the package.
I mean how big of a deal is it for her to do this when she herself believes that things are okay, even if she didn’t, just the fact that I was there, sincerely arguing my case, should have made her think. Yeah I could’ve been a fool who drove all the way to Snoqualmie to stand in line for an hour and a half to get a free rental but what are the chances? Think woman… think.
Anyways, that’s where the obtuseness kicks in… all she does is tell me 3 or 4 times that the computer tells her that I have exhausted all days on the package. Each time she tells me that I tell her that I have understood what the problem is but that does not stop her from repeating herself just once more… god I pity her boyfriend or husband.
Note that this was after a particularly long wait in the lines there. I was dying to get on the slopes and the rental area was clogged with people, and disorganized as usual. I wanted to speak to the manager and she said I would have to go downstairs (to another messy disorganized area in a line with 20 people ahead of me) to speak to her. I went anyway. Tried to get up to the front to explain that I had already been in a line for an hour and half, but all the manager said was that I would have to get in line. I understand their need to have everyone follow the rules but that’s what separates the smart people who get work done from the drones who get everyone in line indiscriminately.
My friends were on the slopes and I wasn’t going to waste any more time so I went ahead and bought a $180 season’s pass that has rental and lift tickets included, kinda gave in to the mis-management at Snoqualmie. I feel bad about that but they are close to Seattle and easy to get to… really that is the only reason I would go there.
If I had a choice I wouldn’t, so if you have one, don’t…